Refund policy

At The Pieceful, every customized premium puzzle is carefully designed, crafted, and packaged to ensure it meets your expectations. We dedicate significant time and effort to guarantee top-quality products and a delightful puzzling experience.

Damaged or Missing Pieces

If your puzzle arrives damaged or with missing pieces, please contact our customer support team within 7 days of receiving your order. We will promptly arrange for a replacement at no additional cost.

Satisfaction Guarantee

We are committed to delivering a premium experience. If you're not completely satisfied with your puzzle, please reach out to us within 7 days of purchase. We offer an exchange or a full refund for unused and undamaged puzzles, excluding shipping costs.

Return Process

To initiate a return or refund request, contact our support team with your order number, details of the issue, and relevant photos if applicable. Once approved, we will provide return instructions.

Refund Processing

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method.

Exceptions

Due to their personalized nature, customized puzzles cannot be returned unless they arrive damaged or defective.

Contact Information

For any questions or concerns about our refund policy, please contact our customer support team.

Please note that this policy is subject to change without prior notice. We reserve the right to refuse returns or refunds if the product is not returned in its original condition or does not meet the outlined criteria.